#92205588
Tenerife holiday details
Train ref:359EDGGU
Check :O2 call 4444
FR8516 14:15 arrive >Tenerife>
Police in Tenerife:112
Emergency number+34 928 262508 of
U.K. Consulate Plaza Weyler.8,1* 38003 SantA Cruz de Tenerife Spain >
For the attention of Sunmaster.co. U.K. and The Mamager of Aeropuerto Sur
El Modena tel:+34 928 2625 08
Email: spain.consulate@fco.gov.uk
O2: bolt on Europe: +34 2202.
My name is Stephen Reid my Passport number is: 505309436 d.o.b: 14/05/1958.
I arrived on 17 January for a
2 week holiday.
After my arrival at the Airport I found a lady who drove my bus . She dropped me off at the wrong hotel where I was misled by the receptionist there & got lost. When I finally arrived at Aeropuerto Sur Hotel (very tired) there was no receptionist for 30 minutes. The phone wrong several times but no one came to answer. Then a few people arrived (I was trying to sleep on the sofa.). A lady came from the street (outside the front door, where hotel workers were all loitering, smoking cigarettes-I asked them at first when I arrived but all they said was "Habla no Inglese) and the lady went behind the desk.
She (Theresa) took my Accommodation Voucher (after she had pleasantly dealt with the couple who had just arrived ) and said I was in the wrong hotel. I said no, it couldn't be, then she ran off and gave me the rude "finger" gesture and disappeared for another 30 minutes, I was so tired from the flight (I am in recovery from Chemotherapy)
& very sleepy. So I lay on a sofa in the lounge. She came back after another 30 minutes and started shouting loudly at me in Spanish . My Spanish is very little so I couldn't understand but it was very violent abuse from her! I asked her to check on her computer. She refused without checking to give me my room, so I asked her to call the Police. They came & after inspecting voucher, the Police said she had to give me my room. The police left & I asked for my voucher back - she said "I was lucky to have a room and to keep my mouth shut,. Then she ridiculed me , "Saying your hat is stupid like you". I should not be treated like this especially with my condition (I have mental & physical health problems and considered Disabled ). I then went to the room (111) and it wasn't what I had booked. In Room 111: there was no hot water, no balcony, TV not working, no safe, etc, & it was all very dirty. They wouldn't speak English and I was scared to go out of my room as there was no safe for my properly valuables . I haven't eaten since breakfast on the flight.
Stephen Reid dob:14/05/58 Sunmaster booking ref:T3127/312274
Ryanair flight: FR8156 Stansted to Tenerife
Aeropuerto Sur Hotel El Medan GLN_0117309436 Atol:3973
Transfer booking ref:D1245866
I'm the morning the Manager was there, he said that I'd been drunk & abusive to Theresa. She saw I had a duty free bag with cigarettes & a bottle of whiskey. I was not drinking it. I come to the Canaries 2 times each winter and have never been treated this way. I left the hotel with no idea what to do. Then I met some Scottish folk in a cafe & told them my story. They said all would be fine, they'd take to their hotel & get me a room for the night, then I'd sort it out with my Travel Agents Sunmaster.co.uk next day.
They took me to a bar first
Where I think they put something in my drink. I'd slept late that day and felt refreshed but very anxious about my predicament. Next thing I woke up on a bench in a carpark with large hotels all around at 03:00 am. A man had swiped my watch -waking me but I was so disoriented that I couldn't think or move. I then walked about El Medano lost then when it was light I called the Police again. They said I should go to The British Consulate in Santa Cruz for help. I came here but was brought to wrong place by the bus people. I now have your true Adress & will come first thing today. I came here to be free of stress for a bit and I'm a nervous wreck now. My mobile is +44(0)78958515189 Thanks.
After all that I went to Santa Cruz but the bus took me to the wrong place & Consulate was closed (Sunday) . I found a room due to a French lady of 80. She saw that the receptionist in the tourist information office in Santa Cruz was being rude to me.
She demanded I be given respect but we were chucked out. She took me to her hotel Horizonte but it was full. Eventually after she harangued the hotel staff they did find a room for the night until the British Consulate opened. I went there 1st thing & they gave me lots of hotels to try .
Until Sunmaster.co.uk found me a suitable room.
Of course none of them had any rooms as I wasted time until the last one where they called the police & they put me in a taxi & who roughed me up & sent me miles away to the wrong side of the island.
I have been treated like a criminal ever since I arrived on Tenerife. I spent good money given to me by my Mother to help my life.style People here say I'm a ladro-thief. I have never been to prison. I suffer from Paranoid Schizophrenia but never been sectioned under the Mental Health Act. I suffer from physical ailments, e.g.: Cirrhosis of the Liver & was on Chemotherapy up to November. I get on well with my family, peers & neighbors. Always putting myself out for people in need. So why do I get treated as a pariah here ? What is so bad about me?
I feel like being dead. Stephen Reid -(seems to be a bad man in Tenerife).
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